10:36 AM

Home Health earns 2022 SHPBest “Superior Performer” Patient Satisfaction Award


SCL Health Home Health has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient satisfaction score that ranked in the top 20% of all eligible SHP clients in the U.S. in 2022. 

The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high-quality service to their patients. The 2022 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 2,500 home health providers. With the largest Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

Home Health received this honor due to its dedicated efforts to its Patient Experience Quality Assessment and Performance Improvement program, led by Jessica Winkel-Koerner, PT rehab supervisor chair and her team. For the last several years, the team has maintained focus and dedication to raising awareness of patient experience and initiated best practices. SCL Health Home Health has achieved CMS Star ratings of 4-5 stars since April 2020. This is the first time Home Health earned the SHPBest award.

“Receiving the SHPBest award for patient satisfaction is a symbol of the work our Home Health team provides every day,” said Sonya Neumann, senior executive director of Post-Acute Services – Home Health, Hospice and Palliative Care. “I’m so proud of our caregivers who continuously deliver the highest quality of care to their patients. Our patients often refer to us as angels and friends, and patients and their families ask for our agency because of their experience with us. The key to creating the optimal patient experience in concept is about consistency, clarity and dedication to person-centered care, and the team works tirelessly to deliver this.”

Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/home-health/shpbest-hhcahps.